PRIVACY POLICY
At MISS MOUSLEY, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how MISS MOUSLEY (“we”, “us”, “our” or “Miss Mousley”) collects, uses, stores, and protects your personal information when you visit or use our website, place an order, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or interact with our website, we may collect certain information from you.
Information you provide to us
Depending on how you interact with MISS MOUSLEY, we may collect:
Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
Payment and transaction-related information
Order details and purchase history
Account/login information, if you create an account
Information you provide when contacting our customer support
Feedback, reviews, queries, or other communications you voluntarily provide
Information you provide when subscribing to our emails or promotional communications
We only request information that is reasonably necessary for providing our products and services.
Information collected automatically
When you browse our website, certain information may be collected automatically, such as:
IP address
Browser type and device information
Operating system
Pages visited
Products viewed
Website interaction information
Approximate location derived from technical information
Date and time of website visits
Cookies and similar technologies
This information helps us operate, secure, analyse and improve our website.
2. How We Use Your Personal Information
We may use your personal information for the following purposes:
To process and fulfil your orders
We use your information to:
Process your purchases
Confirm your orders
Arrange payment processing
Pack and ship your products
Provide delivery updates
Handle returns, refunds and exchanges
Provide customer support
To communicate with you
We may contact you regarding:
Your orders
Payments
Shipping and delivery
Returns or refunds
Your account
Customer service requests
Important changes to our services or policies
Marketing and promotional communications
Where permitted and where applicable consent is required, we may send you promotional communications about:
New jewellery collections
Product launches
Special offers
Discounts
Sales
Events
Other MISS MOUSLEY updates
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.
Even if you opt out of promotional communications, we may still send essential non-promotional communications relating to your orders, account, transactions or services.
3. Payment Information
When you make a purchase, your payment may be processed through third-party payment service providers.
MISS MOUSLEY does not need to store your complete card number, CVV or other sensitive payment credentials on our own systems where payment processing is handled by the relevant payment provider.
Payment information may be processed directly by our payment service providers in accordance with their own privacy policies and security practices.
4. Sharing Your Personal Information
We do not sell your personal information to third parties.
However, we may share information with trusted service providers where reasonably necessary to operate our business and provide our services.
These may include:
Payment gateway providers
Shipping and delivery partners
Website/e-commerce service providers
Hosting providers
IT and technical service providers
Customer support providers
Marketing and communication service providers
Analytics providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
These third parties may only receive information reasonably necessary to perform the services they provide to us.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Keep your shopping cart functioning
Remember certain preferences
Understand how visitors use our website
Improve website performance
Analyse website traffic
Provide relevant marketing or advertising where applicable
Improve our products and services
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and maintaining your orders
Providing customer support
Maintaining business and transaction records
Meeting legal, accounting and regulatory requirements
Resolving disputes
Preventing fraud or misuse
Enforcing our agreements and policies
When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.
These may include:
Right to Access
You may request information about the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion/Erasure
Where permitted by applicable law, you may request deletion of your personal information.
Right to Withdraw Consent
Where we process your personal information based on consent, you may withdraw that consent.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Right to Restrict Processing
Where applicable, you may request that we restrict or stop certain processing of your personal information.
Right to Grievance/Complaint
You may contact us if you have concerns about how your personal information is handled.
The applicable Indian data-protection framework provides individuals with rights and mechanisms concerning their personal data, with implementation occurring according to the notified commencement timeline. �
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9. How to Exercise Your Rights
If you wish to access, correct, delete, withdraw consent regarding, or otherwise raise a concern about your personal information, you may contact us using the details provided in the Contact Us section below.
To protect your account and personal information, we may need to verify your identity before fulfilling certain requests.
We will respond to legitimate requests within the timeframe required by applicable law.
Where a request cannot be fulfilled, we will explain the reason to the extent permitted by applicable law.
10. Managing Communication Preferences
If you have subscribed to promotional communications from MISS MOUSLEY, you may unsubscribe at any time.
You can do this by:
Clicking the Unsubscribe option in our promotional emails; or
Contacting us using the details provided below.
Please note that opting out of marketing communications does not necessarily stop essential communications related to your orders, payments, account, deliveries, refunds or other transactions.
11. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment providers, social-media platforms or other services.
These third-party services operate independently and may have their own privacy policies.
MISS MOUSLEY is not responsible for the privacy practices, content or security of third-party websites or services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. International Users and Data Transfers
Depending on the service providers we use, your personal information may be stored or processed in locations outside the country in which you live.
For example, certain technology, hosting, analytics, payment, communication or other service providers may process information from locations outside India.
Where applicable, we will take reasonable steps to ensure that such processing and transfers are carried out in accordance with applicable data-protection requirements.
14. Fraud Prevention and Legal Requirements
We may process and disclose personal information where reasonably necessary to:
Detect or prevent fraud
Protect our customers
Protect our website and business
Investigate suspicious activity
Enforce our Terms of Service
Comply with legal obligations
Respond to lawful requests from government or law-enforcement authorities
Protect our rights, property or safety
15. Complaints and Grievances
If you have a complaint, concern or question regarding how MISS MOUSLEY processes your personal information, please contact us using the details provided below.
We will review your complaint and respond within the timeframe required under applicable law.
Where applicable, you may also have the right to escalate your complaint to the relevant data-protection authority or other competent authority.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business
Changes to our website or services
Changes in technology
Changes in legal or regulatory requirements
Changes in how we process personal information
When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
17. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:
MISS MOUSLEY
Email: [hellomissmousley@gmail.com]
Phone: [7523833857]
Address:
[P NO 29 Indira Nagar Lucknow]
[ Lucknow, Uttar Pradesh, 226016, INDIA ]
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