Privacy policy

At MISS MOUSLEY, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how MISS MOUSLEY (“we”, “us”, “our” or “Miss Mousley”) collects, uses, stores, and protects your personal information when you visit or use our website, place an order, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
   When you visit our website, create an account, place an order, contact us, or interact with our website, we may collect certain information from you.
   Information you provide to us
   Depending on how you interact with MISS MOUSLEY, we may collect:
   Full name
   Email address
   Mobile/telephone number
   Billing address
   Shipping/delivery address
   Payment and transaction-related information
   Order details and purchase history
   Account/login information, if you create an account
   Information you provide when contacting our customer support
   Feedback, reviews, queries, or other communications you voluntarily provide
   Information you provide when subscribing to our emails or promotional communications
   We only request information that is reasonably necessary for providing our products and services.
   Information collected automatically
   When you browse our website, certain information may be collected automatically, such as:
   IP address
   Browser type and device information
   Operating system
   Pages visited
   Products viewed
   Website interaction information
   Approximate location derived from technical information
   Date and time of website visits
   Cookies and similar technologies
   This information helps us operate, secure, analyse and improve our website.
2. How We Use Your Personal Information
   We may use your personal information for the following purposes:
   To process and fulfil your orders
   We use your information to:
   Process your purchases
   Confirm your orders
   Arrange payment processing
   Pack and ship your products
   Provide delivery updates
   Handle returns, refunds and exchanges
   Provide customer support
   To communicate with you
   We may contact you regarding:
   Your orders
   Payments
   Shipping and delivery
   Returns or refunds
   Your account
   Customer service requests
   Important changes to our services or policies
   Marketing and promotional communications
   Where permitted and where applicable consent is required, we may send you promotional communications about:
   New jewellery collections
   Product launches
   Special offers
   Discounts
   Sales
   Events
   Other MISS MOUSLEY updates
   You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.
   Even if you opt out of promotional communications, we may still send essential non-promotional communications relating to your orders, account, transactions or services.
3. Payment Information
   When you make a purchase, your payment may be processed through third-party payment service providers.
   MISS MOUSLEY does not need to store your complete card number, CVV or other sensitive payment credentials on our own systems where payment processing is handled by the relevant payment provider.
   Payment information may be processed directly by our payment service providers in accordance with their own privacy policies and security practices.
4. Sharing Your Personal Information
   We do not sell your personal information to third parties.
   However, we may share information with trusted service providers where reasonably necessary to operate our business and provide our services.
   These may include:
   Payment gateway providers
   Shipping and delivery partners
   Website/e-commerce service providers
   Hosting providers
   IT and technical service providers
   Customer support providers
   Marketing and communication service providers
   Analytics providers
   Professional advisers
   Government authorities or law-enforcement agencies where legally required
   These third parties may only receive information reasonably necessary to perform the services they provide to us.
5. Cookies and Similar Technologies
   Our website may use cookies and similar technologies to improve your browsing experience.
   Cookies may help us:
   Keep your shopping cart functioning
   Remember certain preferences
   Understand how visitors use our website
   Improve website performance
   Analyse website traffic
   Provide relevant marketing or advertising where applicable
   Improve our products and services
   You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
   We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
   However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
   Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
7. Data Retention
   We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
   Processing and maintaining your orders
   Providing customer support
   Maintaining business and transaction records
   Meeting legal, accounting and regulatory requirements
   Resolving disputes
   Preventing fraud or misuse
   Enforcing our agreements and policies
   When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal requirements.
8. Your Privacy Rights
   Depending on applicable law and your circumstances, you may have certain rights regarding your personal information.
   These may include:
   Right to Access
   You may request information about the personal information we hold about you.
   Right to Correction
   You may request correction of inaccurate or incomplete personal information.
   Right to Deletion/Erasure
   Where permitted by applicable law, you may request deletion of your personal information.
   Right to Withdraw Consent
   Where we process your personal information based on consent, you may withdraw that consent.
   Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
   Right to Restrict Processing
   Where applicable, you may request that we restrict or stop certain processing of your personal information.
   Right to Grievance/Complaint
   You may contact us if you have concerns about how your personal information is handled.
   The applicable Indian data-protection framework provides individuals with rights and mechanisms concerning their personal data, with implementation occurring according to the notified commencement timeline.
9. How to Exercise Your Rights
   If you wish to access, correct, delete, withdraw consent regarding, or otherwise raise a concern about your personal information, you may contact us using the details provided in the Contact Us section below.
   To protect your account and personal information, we may need to verify your identity before fulfilling certain requests.
   We will respond to legitimate requests within the timeframe required by applicable law.
   Where a request cannot be fulfilled, we will explain the reason to the extent permitted by applicable law.
10. Managing Communication Preferences
    If you have subscribed to promotional communications from MISS MOUSLEY, you may unsubscribe at any time.
    You can do this by:
    Clicking the Unsubscribe option in our promotional emails; or
    Contacting us using the details provided below.
    Please note that opting out of marketing communications does not necessarily stop essential communications related to your orders, payments, account, deliveries, refunds or other transactions.
11. Children’s Privacy
    Our website and services are not intended to knowingly collect personal information from children where such collection is restricted by applicable law.
    If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.
12. Third-Party Websites and Services
    Our website may contain links to third-party websites, applications, payment providers, social-media platforms or other services.
    These third-party services operate independently and may have their own privacy policies.
    MISS MOUSLEY is not responsible for the privacy practices, content or security of third-party websites or services.
    We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. International Users and Data Transfers
    Depending on the service providers we use, your personal information may be stored or processed in locations outside the country in which you live.
    For example, certain technology, hosting, analytics, payment, communication or other service providers may process information from locations outside India.
    Where applicable, we will take reasonable steps to ensure that such processing and transfers are carried out in accordance with applicable data-protection requirements.
14. Fraud Prevention and Legal Requirements
    We may process and disclose personal information where reasonably necessary to:
    Detect or prevent fraud
    Protect our customers
    Protect our website and business
    Investigate suspicious activity
    Enforce our Terms of Service
    Comply with legal obligations
    Respond to lawful requests from government or law-enforcement authorities
    Protect our rights, property or safety
15. Complaints and Grievances
    If you have a complaint, concern or question regarding how MISS MOUSLEY processes your personal information, please contact us using the details provided below.
    We will review your complaint and respond within the timeframe required under applicable law.
    Where applicable, you may also have the right to escalate your complaint to the relevant data-protection authority or other competent authority.
16. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect:
    Changes to our business
    Changes to our website or services
    Changes in technology
    Changes in legal or regulatory requirements
    Changes in how we process personal information
    When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.
    We encourage you to review this page periodically to stay informed about how we protect your information.
17. Contact Us
    If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:
    MISS MOUSLEY
    Email: [ hellomissmousley@gmail.com ]
    Phone: [+91 7523833857]
    Address:
    [Indira Nagar, Lucknow.]
    [ Lucknow, Uttar Pradesh, 226016, INDIA ]