Refund and Returns Policy

At Miss Mousley, we carefully inspect every order before dispatch. We accept returns only for jewellery that arrives damaged or visibly defective.

Eligibility

• Report any damage or manufacturing defect within 3 days of delivery.
• The item must be unused, unworn and returned with its original packaging.
• Returns due to change of mind, incorrect selection or normal wear and tear are not accepted.

Unboxing video

Please record one continuous unboxing video showing all sides of the package and the product immediately after delivery. Share the video and clear photographs of the package, shipping label and issue with us. This helps us verify the claim.

How to request a return

1. Email hellomissmousley@gmail.com within 3 days of delivery.
2. Include your order number, delivery date, a description of the issue, photographs and the unboxing video.
3. Wait for our instructions before sending the product back. Unauthorised returns may not be accepted.

Inspection and resolution

After we receive and inspect the returned product, we will confirm whether the claim is eligible. If approved, we may offer a replacement, subject to availability, or issue a refund to the original payment method.

Refunds

Approved refunds are processed after inspection. The original shipping fee is non-refundable. The time taken for the refund to appear may depend on the payment provider or bank.

Contact us

For return or refund requests, contact hellomissmousley@gmail.com with your order details.

This policy applies to purchases made through Miss Mousley and may be updated when our business practices or applicable requirements change.